jqya9 ensures the protection of your information
This privacy policy fully describes how your personal information is collected, stored, and used on the jqya9 platform.
This privacy policy ("Policy") applies to the website https://jqya9.lat operated by jqya9 ("we", "our", "platform"). When you register, log in, or use any service on our platform, you are considered to have accepted the terms of this policy. jqya9 gives the highest importance to user privacy and keeps your information secure using modern security technologies including SSL encryption. Please read this policy carefully — if you have any questions, contact our support team.
1 What information we collect
Personal identification information
When creating an account on jqya9, we collect the following information:
- Full name and date of birth (for age verification — only for users aged 21 and above)
- Email address and user-chosen password
- Mobile number (for account verification purposes)
- Bank account or mobile financial service details (bKash, Nagad, Rocket) — for transactions only
- National ID card or passport details (where applicable, for KYC verification)
Automatically collected information
While you use the platform, our system automatically records the following information:
- IP address and device type
- Browser type and language preference
- Session duration and page visit patterns
- Information collected through cookies and similar tracking technologies
- Transaction logs and gaming activity history
2 How information is used
jqya9 uses collected information only for the following legitimate purposes. We never sell your information to third parties.
Account management and security
Information is used to create, verify, log in to, and keep your account secure. Logs are analysed to detect suspicious activity and prevent fraud.
Financial transaction processing
Payment information is used to complete deposit and withdrawal processes and to maintain transaction history. The minimum deposit is ৳500 and the minimum withdrawal is ৳800.
Customer support
Our 24/7 Bengali live chat support team uses information to resolve your questions, complaints, or issues. Previous communication history is retained.
Service improvement
Information is used to analyse platform performance, develop new features, and generate anonymous statistics to improve the user experience.
Notifications and promotions
Subject to your consent, you will be informed by email about bonus offers, promotions, and important updates. You can request to unsubscribe from this service at any time.
Legal obligations
Information is used where necessary to ensure responsible gaming in compliance with applicable laws and regulations, and for age verification.
3 Cookies and tracking technologies
What cookies are and why they are used
Cookies are small text files stored in your browser. jqya9 uses cookies for the following purposes:
- Essential cookies: To maintain login sessions and ensure the core functionality of the platform.
- Performance cookies: To monitor site speed and performance.
- Functional cookies: To remember your language and preferences.
- Analytics cookies: To collect anonymous statistics for understanding user behaviour.
You can control or disable cookies from your browser settings; however, this may limit some functionality of the platform.
4 Information sharing and disclosure
jqya9 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
5 Information retention and deletion
Retention period
jqya9 retains your personal information only for as long as it is necessary:
- Information from active accounts is retained for a defined period even after the account is closed.
- Financial transaction records are retained in accordance with legal and regulatory obligations.
- Support conversation logs are kept for a limited time for service quality improvement.
- Information related to fraud prevention may be retained for an extended period.
Data deletion requests
You may request deletion of your personal information. However, deletion may not be possible in the following cases:
- Where retention is required due to legal obligations
- Where it is related to an ongoing legal dispute or investigation
- Where retention is required under the direction of financial regulatory authorities
To request deletion of your information, contact us by email: [email protected]
6 Your rights and controls
jqya9 believes every user should have full control over their own information. You have the following rights:
Right of access
You have the right to view the personal information stored in your account and to receive a copy of it.
Right of rectification
You have the right to request correction of any inaccurate or outdated information in your profile.
Right of erasure
In certain circumstances, you have the right to request deletion of your personal information.
Restriction of processing
In certain circumstances, you have the right to request that the processing of your information be restricted.
Right to object
You have the right to object to the use of your information for marketing or promotional purposes.
Data portability
You have the right to receive your information in a structured, machine-readable format and to transfer it elsewhere.
To exercise these rights, contact us at: [email protected] — we generally respond within 30 business days.
7 Information security measures
Technical safeguards
jqya9 uses industry-leading security technologies to keep your information safe:
- SSL/TLS encryption — all data transmissions are encrypted
- Two-Factor Authentication support
- Regular security audits and vulnerability testing
- Sensitive information stored in encrypted databases
- Firewall and intrusion detection systems
Organisational safeguards
Alongside technical protections, jqya9 also ensures data security at the organisational level:
- Only authorised staff have access to the information they need (Principle of Least Privilege)
- Staff receive regular training on data protection
- Strict confidentiality agreements are signed with third parties
- A rapid response plan is in place for data breach incidents
Important: No information on the internet is 100% secure. We make every effort, but a complete guarantee against security breaches is not possible. Keep your password strong and never share it with anyone.
8 Protection of minors
Restriction for users under 21
The jqya9 platform is for users aged 21 and above only. We do not intentionally collect any personal information from minors.
- Age verification is mandatory at registration
- National ID verification is carried out in cases of suspicion
- If a minor's account is identified, it is immediately closed and the information is deleted
- If a parent or guardian believes their child has created an account, please contact [email protected]
9 Policy changes and updates
Notice of changes
jqya9 may update this privacy policy from time to time. For significant changes:
- The "Last Updated" date at the top of the policy will be changed
- You will be notified by email of any important changes
- Continued use of the platform after changes are made will be considered acceptance of the new policy
- If you do not agree with the new policy, you may request closure of your account
10 Contact us
Email support
For any privacy-related questions, complaints, or requests, email us:
Live chat support
For immediate assistance, use our 24/7 Bengali live chat service. Our trained support team is always here for you.
For more information, also visit our FAQ page, Terms and Conditions, and Responsible Gaming pages.